Privacy
Privacy policy
What we collect when you contact us, what we do with it, and who else touches it.
What we collect
When you fill in our service request form: your name, email, phone number, town and street address if you give them, the service you ask about, and what you write in the message box.
When you call us: your phone number, and the call itself. Calls to our business number may be recorded and transcribed, and the greeting says so before you are connected. Massachusetts requires everyone on a call to consent to recording; if you would rather not be recorded, say so and we will call you back unrecorded.
When you text us: your number and your messages.
When we do work for you: the job details, photos of the equipment, invoices and payments. Card payments are processed by Stripe; we never see or store your full card number.
How we use it
To answer your request, schedule and carry out the work, bill for it, and keep a service history for your property so the next visit starts from what we already know.
To send you messages about your service: confirmations, reminders, receipts, a review request after a visit and a yearly tune-up reminder. Texts only go to numbers that have agreed to them — see text messages.
We do not sell your information, share it for anyone else's marketing, or add you to mailing lists.
Who else handles it
We use a small number of service providers, each only for its own part of the job: Supabase (our customer database), Cloudflare (website hosting and spam protection on our forms), Twilio (our phone number, calls, recordings and texts), Resend (email delivery) and Stripe (card payments).
If automatic call reading is switched on, call transcripts are sent to Anthropic to draft a booking for a member of our team to review. Nothing is booked without a person checking it.
We may disclose information when the law requires it.
How long we keep it
TODO — confirm retention with the client. Customer and job records are kept while you are a customer so we can service your equipment, and for as long as tax and warranty records require after that.
A record of text-message consent and opt-outs is kept permanently, because it is how we honour a STOP.
Your choices
Reply STOP to any text to stop them. Ask us by phone or email to see, correct or delete what we hold about you, and we will do it unless we have to keep something by law.
Contact: Roughley Mechanical, (774) 771-1751, service@roughleymechanical.com.